Get to the Core of It: Information & Referral: December 11, 2013

Presented by Darrell Christenson and Roger Howard. In this program, the presenters provide participants with a philosophical approach to I&R before delving into details about the staff skills and policies needed to run an exemplary I&R program. The presenters have embraced the idea that I&R is more than just a numbers game – it's the front door of their Centers and a way to get more people with disabilities involved in the Center and the Movement! Upon completion of this training, participants will have knowledge and resources which will enable them to: •Explain the critical role of I & R as the gateway to providing CIL consumers with information, knowledge, and resources in an efficient and responsive manner •Describe strategies to organize, track, and maintain comprehensive and extensive resource information on numerous disability-related topics •Describe best practice policies, procedures and staff training that result in highly effective interactions with consumers •Describe how to conduct follow up with consumers to determine the effectiveness of their CIL's I & R service delivery