Get to the Core of It: Best Practices in the Four Core Services - A Five Part Series - Part 1: Information & Referral: April 24, 2012

Presented by Darrell Christenson and Roger Howard. Our presenters provide participants with a philosophical approach to I&R before delving into details about the staff skills and policies needed to run an exemplary I&R program. Our presenters have embraced the idea that I&R is more than just a numbers game – it’s the front door of their Centers and a way to get more people with disabilities involved in the Center and the Movement! Upon completion of this training, participants will have knowledge and resources which will enable them to: --Explain the critical role of I & R as the gateway to providing CIL consumers with information, knowledge, and resources in an efficient and responsive manner --Describe strategies to organize, track, and maintain comprehensive and extensive resource information on numerous disability-related topics --Describe best practice policies, procedures and staff training that result in highly effective interactions with consumers --Describe how to conduct follow up with consumers to determine the effectiveness of their CIL’s I & R service delivery